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When a 999 call is received the Control Staff take all the relevant
information on a computer. The Duty Controller will also monitor the
message as it comes in and as soon as he has identified the general
area and type of incident will select and activate an ambulance. The
full details are then passed to the crew by radio en-route. Some callers
may have little or no information concerning the incident and on occasions
all they know is that someone has asked them to "phone for an ambulance". |
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In these circumstances
the Duty Controller must send the nearest vehicle on a "time of response"
basis and then await further information from the scene via another
caller or the ambulance crew when they arrive.
Many parts of the South West are remote. The Westcountry Ambulance
Service attend most public shows in the region, issuing people with
grid reference labels. The label can be stuck to a phone so it is
easily available and can be quoted should they ever need the assistance
of the emergency services. This helps to pinpoint their location more
easily. |
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